DNS Made Easy, the world leader in enterprise IP Anycast DNS services, has recently increased focus on education and training for clients and casual observers alike. After the recent release of Control Panel 3.0, DNS Made Easy has entered in to the production stage for a long list of educational videos and has already released a multitude of video tutorials. These video tutorials are intended to replace videos that DNS Made Easy created for the 2.0 version of their control panel. DNS Made Easy’s goal is to provide the information to their customers in an easily understood and widely supported video format.
“Analyzing our customer support tickets revealed that a major percentage of reported issues were related to the basic understanding of DNS,” stated Nick Vaka, Creative Director and VP of social marketing for Tiggee LLC. “In light of these findings, we elected to make as much information available as possible in an easy to digest video format, so our users can get the information they need immediately versus the need to go through the process of creating a support ticket each time they have a basic question.”
DNS Made Easy had already placed written resources and tutorials on using the new interface on the support site and main company page, but found that users were not utilizing the materials to their fullest potential. “Traditional learning resources, though still used, are taking a backseat to more engaging and comprehendable video format for learning materials. Most tutorials on the web today are exclusively video; there’s a reason for that. If companies are going to invest in training, then you want to choose a media that will engage and attract the largest user base. Video accomplishes this.” stated Vaka.
Along with their new training resources, DNS Made Easy is also committed to educating not only their customers, but other users of the Internet as well. The company has started production of a new series of short animations that are both educational and entertaining, designed to teach people about the history and workings of DNS and the Internet. The first in this series, “The Importance of DNS”, was released on December 6, 2011 and received an overwhelmingly positive reception. It was featured on numerous technology and technology culture blogs over the course of the month of December.
DNS Made Easy claims that the overall investment in these educational videos and tutorials falls under their highest priority of maintaining the industry’s highest ROI. “DNS Made Easy fully maintains and operates the best enterprise IP Anycast service in the industry,” stated Steven Job, President of DNS Made Easy. “Educating and training users in easy-to-follow video tutorials lowers our support ticket volume, which in turn will lower our overall operating support costs. These savings can then be applied to development, engineering and network upgrades giving our users an even larger ROI.”
More information about DNS Made Easy suite of services is available at http://social.dnsmadeeasy.com
About DNS Made Easy
DNS Made Easy is a subsidiary of Tiggee LLC and is a leader in providing global IP anycast enterprise DNS services. DNS Made Easy implemented the industry’s first triple independent anycast cloud architecture for maximum DNS speed and DNS redundancy. DNS Made Easy originally launched their DNS services and web management portal in 2002 and has grown to manage hundreds of thousands of customer domains receiving more than 5.0 billion queries per day. DNS Made Easy has a proud history of industry leading uptime and ROI since launching their DNS service. DNS Made Easy has been the preferred choice for most brands on the Internet compared to the over-priced and under-performing enterprise IP anycast alternatives.
About Tiggee LLC
Tiggee LLC (tiggee.com) is a privately held company, formed in 1999 to provide innovative internet solutions for businesses. “Putting your business on the Internet is our business.” Tiggee LLC’s subsidiaries include DNS Made Easy (IP anycast enterprise managed DNS services – dnsmadeeasy.com), VPSit (enterprise virtualization environments – vpsit.com), Host Made Easy (dedicated server hosting and co-location services – hostmadeeasy.com), Top Level DNS (TLD name services – topleveldns.com), Resolving Name Server (resolvingnameserver.com), Show My Host (showmyhost.com), Reverse DNS Trace (reversednstrace.com), IPv6 Verify (ipv6verify.com), and Domains Made Easy (domainsmadeeasy.com).